These are REMOTE POSITIONS. Feel free to work anywhere in the world.
Ready to take your place building the future of digital assets? Are you passionate about the blockchain and the sweeping changes it is creating across the world? Do you store some of your wealth in digital assets? Do you believe that Bitcoin, Ethereum, and other blockchain assets are beginning to facilitate a great wealth transfer?
The Financial Crisis of 2008 changed everything. Wealth around the world was decimated. The US government stole money from Main St. to give to Wall St. Governments have not stopped their reckless spending at the expense of its citizens. Central banks keep printing money, eroding purchasing power. The war on cash has just begun.
We believe these actions are causing consumers, businesses, and investment firms to seek a new asset class to invest and protect their wealth. The emergence of blockchain technology has created a movement to shift power back to the people to manage their own assets, with no banks, no brokers, or institutional oversight. We created Exodus for these visionaries, those who want to depart the legacy financial system to protect and create wealth for future generations.
Exodus was started by Daniel Castagnoli and JP Richardson. Daniel has co-founded a number of other companies and is a master of emotional design - having previously designed experiences for Apple, BMW, Disney, Louis Vuitton, and Nike. JP has also co-founded a number of other companies and has published 150+ open source libraries - some of these are in use by most Bitcoin and cryptocurrency software on the web.
Exodus provides 24/7 customer support. These positions will be filled by five people spread across all time zones.
Do you like managing your own digital assets? Do you consider yourself a pro user and never ask for help? Do you enjoy problem solving by reading and searching for answers? Do you enjoy helping others and teaching your friends about the blockchain?
Exodus receives hundreds of emails, phone calls and chat messages daily from customers learning about digital assets. As an Exodus Community Support Engineer you will connect with customers through email and our live Slack chatroom. Additional bonuses are given to Community Support Engineers who handle live support calls.
Exodus Community Support Engineers make between 20k - 60k+ USD. All salaries are paid in Bitcoin. Below are general qualifications for each pay tier.
20k : You are passionate and excited to learn but young and new to customer blockchain support. You likely understand the basics of blockchain assets but have never had a customer support position.
40k : You have impressive written English and grammar abilities and have done customer support in the past. You know how to connect with users on an emotional level. You are knowledgeable about blockchain assets and have extensive leadership and problem solving abilities. You are self-driven and suggest and implement new ways to optimize the business and individual processes.
60k : Tenured customer support wizard both on the phone, in person and through email and live chat. You know every aspect of blockchain assets, security, digital assets and can explain complicated concepts easily. You also have leadership abilities and can optimize the current customer service experience and produce measurable improvement. It is likely you understand basic programming + HTML/CSS and can create your own self-help support documents. You also help, educate and motivate other team members. Candidates in this role are typically moved to leadership roles and management positions.
Exodus is a design driven company. All decisions are made with a customer focused lens through design channels. As an Exodus UI/UX designer you will take part in all areas of design and user experience throughout in the company. You will create and mold the direction of new concepts, features and overall experiences across all platforms and media.
Our ideal UX/UI Designer is excited about the blockchain and motivated by understanding the user’s perspective and implementing that research into beautiful designs.
A small portion of your time will be spent stepping outside of design and interacting with Exodus customers via email and in our live Slack channel. At Exodus, we believe, it is vital everyone in the company understand customer problems and the pulse of the user community. We find these decisions and time spent interacting with customers puts everyone on the front lines and impacts all areas of design and decision in the organization.
Exodus UI/UX Designers make between 40k - 100k+ USD. All salaries are paid in Bitcoin. Below are general qualifications for each pay tier.
40k : Strong design with minimal code knowledge and no blockchain experience.
60k : Strong design experience, proficient with code and minimal blockchain experience.
80k : Good understanding of code + blockchain experience + animation + Extensive UI/UX work history.
100k+ : Unicorn level designer + code master + thought leader + extensive blockchain experience.
Send us a few examples of work you are proud of. Anything from mockups, wireframes, code, animations or branding along with your salary category + a few words on why you think you will be a good fit ( highlighting any of the above items that resonate with you and your abilities ) to firstname.lastname@example.org
Exodus is a desktop app built using Electron with a backend component written in Node.js. If you've never worked with Electron before, you can think of it like the marriage of Chrome + Node.js. You get all of the power of Node.js and all of the power of Chrome in one package. We think Electron is game changing for those who want to build cross-platform apps.
Working on Exodus is not all roses and lollipops though. Some weeks are grueling and require nothing but bug fixes. This can require firing up Exodus 100's of times in a day to track down a bug.
We also believe that in this ecosystem, the only way to truly build a successful product is to build trust with customers. This will require you to have some availability for customer service via Slack and email support. This shouldn't scare you, as it's an opportunity to learn what's wrong with the product.
20% of your time will be spent stepping outside of code and responding to inbound customer emails and customers in our live Slack channel. At Exodus it is vital everyone in the company understand customer problems and the pulse of the user community. We find these decisions and time spent dealing with customers puts everyone on the front lines and impacts all areas of design and decision in the organization.
We move all candidates to the top of the list if they have experience and understand the following; Electron, React.js, Bitcoin Scripts, Ethereum Smart Contracts.
If you provide massive value the sky is the limit here…
Send us a few examples of work you are proud of. Anything from github repos, code, apps, projects + a few words on why you think you will be a good fit ( highlighting any of the above items that resonate with you and your abilities ) to email@example.com